FAQ


Frequently Asked Questions (FAQ)

How do I size my nails?

We use the coin sizing method for all orders (pre-set and custom). Exact instructions on this method are included when choosing your set.

Tips for a perfect photo:

  • Ensure good lighting

  • Keep your hand flat and relaxed

  • Make sure the coin is directly next to each nail

  • Avoid angled or blurry shots

Orders cannot be started without a sizing photo.

What if I order a sizing kit?

If you choose a sizing kit:

  • You do not need to upload a coin sizing photo

  • A sizing kit will be shipped to you first

  • Once you receive your kit, submit your sizes using our Size Submission Form

  • Production begins only after sizes are received

What is your refund policy?

Before your set ships:
Orders can be cancelled or refunded any time before production begins.

After your set is received:

  • You have 3 days from delivery to request a refund only if there is a problem with your order (wrong sizing, damaged nails, or defects)

  • After 3 days, all sales are final

Additional notes:

  • Refunds do not cover design preference changes

  • All refund requests must include photos of the issue for approval

Can I submit a custom design?

Yes! If your design is not listed on our site, you can submit a custom request using our Custom Order Form (linked on the site).

  • You will still use the coin sizing method for your measurements

  • A preview photo will be provided before your custom set ships

How long does it take to receive my order?

Pre-set designs:
Production typically takes 5–7 business days before shipping.

Custom designs:

  • Production begins after all details are confirmed & payment is completed.

  • If special materials are required (such as specific nail decals or polish colors), production time may be extended slightly to allow for sourcing

Can press-on nails damage my natural nails?

When applied and removed properly, press-on nails will not damage your natural nails.

  • Always follow the included removal instructions

  • Avoid prying or peeling aggressively

What if my nails don’t fit perfectly?

  • Sizing issues are rare when the coin method is used correctly

  • If minor adjustments are needed, you can file or gently trim the nails at home

  • For custom sets, minor adjustments can also be requested after the preview photo is sent